Last updated: October 8, 2026
ThriftFlow makes point-of-sale software for thrift stores, ReStores and nonprofit resale shops. ThriftFlowPOS is a dba of Thrift Solutions LLC ("we"). This policy explains what we collect, why, and the choices you have. We wrote it in plain language on purpose.
Who this covers
Two different groups of people interact with ThriftFlow, and they're treated differently:
- Store staff and owners — the people who log into ThriftFlow to run a store.
- A store's own contacts — the donors, shoppers, and volunteers whose information a store keeps inside its ThriftFlow database. For that data, the store is in charge and ThriftFlow is the processor — we hold and safeguard it on the store's behalf and act on the store's instructions. See Data & Security for how.
What we collect
From store staff
- Account details you give us — name, email, and the store you belong to.
- Basic technical logs — the times you sign in, and errors your session hits — kept to keep the service secure and working.
Inside a store's database
A store may record donor names and contact details (for tax receipts), shopper details (for layaway, loyalty, or tax-exempt sales), and volunteer hours. ThriftFlow does not use this data for our own purposes. We store it, back it up, and help the store's own staff work with it — nothing more.
What we never see
Card numbers never touch ThriftFlow. In-store card payments run on the physical card terminal; online payments run on the payment provider's own hosted page. Full card numbers are never sent to, stored by, or visible in ThriftFlow.
How we use it
- To run the service, keep it secure, and support you when you ask.
- To back up store databases so a store can be restored if something fails.
- We do not sell personal information, and we do not use a store's donor or shopper data for advertising.
Who we share it with
Only the vendors that make the service run — our cloud hosting (DigitalOcean) and, where a store turns them on, its own chosen email and payment providers. Each handles only what's needed for its job. We share information with law enforcement only when legally required.
How long we keep it
Store-staff account data lasts as long as the account is active. Data inside a store's database is kept according to that store's own retention settings — ThriftFlow ships tools a store uses to export, erase, or age out donor records to meet its obligations.
Connecting Meta's Muse to your store
A store manager can connect the store's own Muse assistant (from Meta) to ThriftFlowPOS. Muse then hands ThriftFlowPOS what it found for the store, and can read a store summary.
- What it reads and writes. Full access lets Muse add free-item leads (title, link, photo, area, asking price), local business donor prospects (name, contact details the business publishes, the reason they may donate), and Marketplace listing links on tagged items, and read a store summary (sales totals, departments, items on the floor over 90 days, open leads). Read-only access allows only the summary. The summary has no customer, donor, or payment details.
- Why. Only to do what the store asked Muse to do. We don't use this data for advertising, profiles, model training, or anything else, and we don't sell it.
- Where it lives. In that store's own database, like the rest of its data. Our sign-in server only passes requests to the right store and keeps nothing after sign-in finishes. Connection keys are stored as a one-way scrambled copy, and everything travels encrypted.
- How long. Leads and listings stay until the store deletes them, or until the store's account is closed and its database is deleted. A manager can disconnect Muse any time in Settings, Point of Sale, Muse connections, and access stops at once.
- Who sees it. The store's own staff. Meta receives only what Muse needs to show the store its results.
Your choices
If you're a donor, shopper, or volunteer and want to see, correct, or delete what a store holds about you, contact that store — they control it, and their staff can action it directly in ThriftFlow. If you're store staff and want your ThriftFlow account handled, email us below.
Contact
Questions about this policy: support@thriftflowpos.com. If we make material changes, we'll update the date above and, for significant changes, tell store owners directly.
